Terms & Conditions

Privacy Policy

Your privacy is important to us. We want you to feel comfortable using OWHosting services. Because we gather certain types of information about the users of OWHosting's services, we feel you should fully understand what information we gather and how we use that information. OWHosting, its partners, contractors and employees are required to familiarize themselves with this privacy policy as a condition of their working with us, and any one violating this policy is subject to disciplinary action.

What Information Does OWHosting Gather?

When you register for a OWHosting account, OWHosting obtains contact information, such as your name, address, and phone number, as well as payment information. When you use OWHosting's service, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. OWHosting also tracks requests you make for information on OWHosting's products and services, and responses you provide to OWHosting surveys. Finally, OWHosting keeps records of your payment history and communications you have with OWHosting's service team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), OWHosting does not divulge this information.

What Does OWHosting Do With This Information?

OWHosting uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with OWHosting's Service Agreements (SAs). Information on your communications with OWHosting's service team is used to address the issues raised by your communications. In addition, OWHosting may send out mailings regarding the operation of its services and other goods and services that it believes may be of interest to you. You may request that OWHosting not send you mailings relating to other goods and services. OWHosting reserves the right, however, to send bulletins and other important information regarding the service at its discretion.

Does OWHosting Share Subscriber Information With Third Parties?

OWHosting will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal website, OWHosting's DNR domain registration is freely available to anyone else visiting that space. OWHosting cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?

To request a copy of the contact OWHosting has on your account, send an e-mail request to service@orionsweb.net. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under OWHosting's Service Agreements (SAs), subscribers are required to provide OWHosting with current contact and billing information. OWHosting may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave OWHosting?

If you ever leave OWHosting, OWHosting will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account. However, in the event of any accounting irregularities, OWHosting reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy

OWHosting reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to service@orionsweb.net.